Frequently Asked Questions
All your questions about 91ok answered here
From opening an account to bKash deposits, cricket betting, slot games, and responsible gaming — get simple and clear answers to the most frequently asked questions about 91ok.
91ok is one of Bangladesh's trusted online betting and casino platforms. Whether you are a new player or experienced — questions about account registration, depositing via bKash or Nagad, claiming a welcome bonus, betting on BPL matches, or making a safe withdrawal can come up at any time. On this FAQ page we have provided detailed answers to the most common questions so you can find a quick solution whenever you need it. If you cannot find the answer to your question, our 24/7 Bengali live chat support team is always ready.
Account and Registration
To open an account at 91ok, you need an active mobile number, a valid email address, and your name and date of birth. The registration process is entirely online and takes just a few minutes. Please note that this platform is for people aged 21 and above only.
No, only one account per person is allowed. Creating multiple accounts is a direct violation of 91ok's rules and may result in both accounts being suspended. If you forget your login details, contact the support team to reset your password.
Yes, account verification may be required before a withdrawal. This process involves submitting a copy of your national ID card or passport. It helps keep your account secure and prevents fraudulent activity. Once verification is complete, you do not need to do it again in the future.
Click the "Forgot Password?" option on the login page. Enter your registered email or mobile number — 91ok will send a verification code. Use the code to set a new password. The whole process usually takes just a few minutes.
The 91ok website works fully on mobile browsers and is responsive. You can access it directly through a browser on any smartphone or tablet. The platform runs smoothly on both Android and iOS devices, so there is no need for a separate app.
Deposits and Withdrawals
Deposits made via bKash, Nagad, or Rocket are usually credited to your account instantly. Bank transfers may take a little longer. If your balance has not updated within 30 minutes, contact live chat with a screenshot.
The minimum deposit amount at 91ok is ৳500 (the same for all methods). The minimum withdrawal amount is ৳1,000. Transactions below these amounts cannot be processed. Make sure your balance is sufficient before submitting a withdrawal request.
Approved withdrawals are usually completed within 5 to 30 minutes. Withdrawals via bKash, Nagad, and Rocket are the fastest. Bank transfers may take slightly longer. Some delay at night or on holidays is normal.
91ok does not charge any deposit or withdrawal fees itself. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may deduct charges according to their own rules. Always check the fee structure in your mobile banking app.
Yes, Nagad is one of the supported payment methods at 91ok. You can also transact via bKash, Rocket, Upay, and direct bank transfer. The minimum deposit amount is the same across all methods — ৳500.
When a withdrawal is cancelled, the reason is usually stated — such as incomplete KYC verification or unfulfilled wagering requirements. Resolve the issue and submit your request again. If you face any difficulty, contact the support team via live chat with the transaction ID.
Games and How to Play
To bet on BPL or any cricket match, log in to 91ok and go to the cricket section. Choose the match and market you want (such as match winner, top batter, or total runs). Enter the bet amount and confirm. You can bet both before the match starts and while it is in progress (live betting).
RTP, or Return to Player, is the percentage of the total amount wagered in a slot game that is paid back to players on average over the long term. For example, a 96% RTP means ৳96 is returned on average per ৳100 wagered. This is a theoretical probability value — results in each session can vary. Knowing the RTP helps you choose the right game.
In 91ok's live casino section, you can play Baccarat, Roulette, Blackjack, and other games via live streaming with real dealers. After logging in, go to the live casino tab, choose your preferred table, and set your bet amount. A good internet connection gives you the smoothest experience.
Yes, the games on 91ok are sourced from international game providers such as Pragmatic Play, JILI, PG Soft, and Spribe, which are tested by independent third parties. Because Random Number Generator (RNG) technology is used, every outcome is completely unbiased and fair.
Yes, 91ok offers betting on major international cricket tournaments including the T20 World Cup, IPL, and BPL. Cricket betting markets are kept well-stocked, especially for cricket fans in Bangladesh. New markets are regularly added during the season.
Bonuses and Promotions
When you open a new account at 91ok and make your first deposit of ৳500 or more, a 200% welcome bonus of up to ৳8,000 is credited automatically. For example, if you deposit ৳1,000 you will receive an extra ৳2,000 as a bonus. No promo code is needed to activate the bonus.
A wagering requirement is the condition that a bonus amount must be used in bets a specified number of times before it can be withdrawn. The wagering requirement for the welcome bonus at 91ok is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. You will find the full details on the terms and conditions page.
The 91ok VIP program has four tiers. Bronze: weekly cashback up to 0.4%. Silver: up to 0.8%. Gold: up to 1.1%. Platinum: weekly cashback up to 1.5%. You can move up to higher tiers through regular gameplay and active participation.
Which games or sections a bonus can be used in depends on the terms and conditions of that particular bonus. Some bonuses apply to all sections (cricket, slots, live casino), while others are limited to specific sections. Read the terms carefully before claiming a bonus, or ask via live chat.
VIP members receive cashback at a set rate on their net losses each week. Cashback is usually credited to the account automatically on a specific day of the week. The higher your VIP tier, the higher the cashback rate. At Platinum tier you can receive up to 1.5%.
Security and Responsible Gaming
Yes, 91ok uses SSL encryption technology to keep all your personal and financial information secure. Data is not shared with third parties. The platform operates in a safe and reliable environment. For more details, see our privacy policy page.
91ok is for people aged 21 and above only. Date of birth is verified during registration, and accounts belonging to underage individuals are closed immediately. Strictly following this rule is one of the core principles of our platform.
Yes, 91ok provides responsible gaming tools. You can set daily, weekly, or monthly deposit limits. There is also an option to take a break from your account for a set period. Contact the support team to use these tools.
Yes, if you feel that your gaming habits are getting out of control, you can contact the support team to activate self-exclusion. With this feature, access to your account will be blocked for a set period. It is an important tool for responsible gaming.
91ok's support team is available 24 hours a day, 7 days a week via live chat in Bengali. Click the live chat button on the website for an immediate response. You can also contact by email: [email protected]. Phone or WhatsApp support is not available.
If you or someone close to you is struggling with a gaming addiction, please let the 91ok support team know — they can provide the right guidance. You will find more information and sources of support on our responsible gaming page. Remember, gaming is for entertainment — not a solution to financial problems.
Still have questions? Contact support
If the answers above did not resolve your question, our Bengali support team is always here to help.
24/7 Live Chat — instant support in Bengali