91ok Privacy Policy
Your personal information is completely safe with us — read this policy for full details on how 91ok collects, stores, and protects your data.
91ok ("we", "us", or "platform") provides a reliable and secure online betting and casino experience for users in Bangladesh. This Privacy Policy explains what personal information 91ok collects, why it is collected, how it is used, and what steps we take to protect your information.
By using the 91ok website or services, you are considered to have agreed to the terms of this Privacy Policy. If we make any changes to our policy, we will publish them on this page with an updated date. We therefore recommend visiting this page regularly.
What information we collect
The following types of information may be collected during registration, transactions, and use of the 91ok platform:
1.1 Personal Identity Information
- Your full name, date of birth, and gender.
- Email address — used for account verification and communication.
- Mobile number — required to verify bKash, Nagad, Rocket, or Upay transactions.
- National ID (NID) or passport details — as part of the identity verification (KYC) process.
- Current address — for communication and fraud prevention purposes when needed.
1.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay) and bank account details.
- Deposit and withdrawal transaction history, amounts, and timestamps.
- We never store full card numbers or banking passwords.
1.3 Technical and Usage Information
- IP address, browser type and version, and operating system.
- Duration of platform visits, pages viewed, and navigation patterns.
- Cookie and session token data — used to improve the user experience.
- Game history, bet amounts, and win/loss records.
How your information is used
91ok uses the information collected for the following legitimate purposes:
Account Management
Your information is used to handle account registration, verification, login security, and the identity confirmation process.
Transaction Processing
Financial information is required to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support
Your information is used to resolve your complaints and questions through 24/7 live chat and email support.
Fraud Prevention
Technical data is analysed to detect and prevent suspicious activity, multiple accounts, and unauthorised access.
Service Improvement
Anonymous statistical data is analysed to improve the user experience, platform performance, and gaming service quality.
Legal Obligations
Information is used as required to ensure responsible gaming, verify age (21+), and comply with applicable legal regulations.
Data storage and security
91ok places the highest importance on the security of your personal information. We apply industry-standard technical and organisational safeguards.
3.1 Encryption and Data Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption, which keeps the flow of information between your browser and our servers safe.
- Stored sensitive data (such as passwords) is encrypted with a one-way hashing algorithm — no staff member can view it directly.
- The platform is protected through firewalls, intrusion detection systems, and regular security audits.
- Only authorised staff can access specific data for defined purposes — we follow the Least Privilege Principle.
3.2 Data Retention Period
Certain information may be retained while your account is active and, after closure, for as long as legal or regulatory requirements demand. Transaction and financial records are generally kept for the mandatory retention period. After receiving an account closure request, any additional data beyond legal obligations is deleted within a reasonable timeframe.
Sharing your information with third parties
91ok does not sell, rent, or provide your personal information to any third party for commercial purposes. Information may be shared only in the following limited circumstances:
Payment Processors
Only the transaction details necessary to complete payments are shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners are bound by their own privacy policies.
Identity Verification Services
Limited information may be shared with third-party identity verification services to complete the KYC (Know Your Customer) process. These services operate in accordance with international privacy standards.
Legal Authorities
We may be legally required to provide information to regulatory bodies or law enforcement agencies pursuant to a court order or legal obligation. In such cases we provide only the minimum information necessary.
Cookies and tracking technologies
91ok uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, security tokens, and basic functionality. These cannot be disabled.
- Analytics cookies: Help monitor and improve platform usage. All data is stored anonymously.
- Preference cookies: Remember your language selection, theme preference, and platform settings so you have the same experience on your next visit.
5.2 Cookie Controls
Most cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some features of the 91ok platform to stop working correctly. The method for changing cookie settings varies by browser — you can find full details in your browser's help section.
Your data rights
As a registered user of 91ok, you have the following rights regarding your personal information:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete information.
Right to Erasure
In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
Right to Object to Processing
You can object to and place restrictions on the processing of your information for marketing or unnecessary purposes.
Age Verification and Child Protection
91ok is operated for persons aged 21 and over only. We strictly ensure that no minor is able to register or access our platform.
- Date of birth is verified at registration, and in cases of doubt, age is confirmed through a government-issued ID.
- We do not knowingly collect or store any information belonging to a minor.
- If a user is identified as being under 21, their account is immediately suspended and all associated information is deleted.
Changes and updates to the Privacy Policy
91ok may revise and update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:
- The updated policy will be published on this page with a new "Last Updated" date.
- For important changes, a notification will be sent by email to registered users.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend reviewing this Privacy Policy regularly so you remain informed about how your information is being managed.
Contact us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch:
We generally respond to your requests within business days. For urgent matters, we recommend contacting us directly via 24/7 live chat.